Refund & Return Policy

At LilacLush, we want you to be completely satisfied with your purchase. If you receive a damaged or defective product, you may request a return or refund under the following terms:
 

Eligibility for Returns:

• Return requests must be raised within 7 days of delivery.

• Items must be unused, in original condition, and returned with all original packaging and product boxes.
   

Proof of Damage:

• To process claims for damaged or defective items, we request customers to provide a complete unboxing video (from opening the sealed package to showing the damaged product, without edits or cuts).

• This helps us verify the issue and process your request faster.
   

Non-Returnable Items:

• Products damaged after delivery due to mishandling or misuse.

• Items purchased on clearance/sale (unless damaged during delivery).
   

Shipping for Returns:

• Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item sent by us.
   

Refund Timeline:

• Once your returned product is received and inspected, we will process the refund within 2 business days.

• Refunds will be credited to your original payment method. Depending on your bank/payment provider, it may take 3–5 additional business days for the amount to reflect in your account.